Role Purpose

Managing your own workload and that of your direct reports to deliver all property management activity, as listed in the key responsibilities below. This is both a commercial property management and a people management role, reporting to a Director and the client’s senior leadership team.

Key Responsibilities

• Manage the transition of clients/properties in and out of CBRE management
• Compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
• Carry out property inspections
• Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants
• Taking the appropriate action in response to any legal notice received in relation to a managed property
• Preparing data for client meetings in conjunction with their line manager
• Attending client meetings, ensure recording of minutes and carrying out of actions arising
• Ensure rent demands are raised accurately and on time
• Ensure credit control targets are met for rent and service charge collections
• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
• Ensure all tenant application fee invoices are raised and paid promptly
• Review and obtain approval of service charge budgets, alongside on-site facilities teams
• Review service charge cash flows and budgets monthly/quarterly subject to client requirements
• Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
• Identify and progress opportunities for cross-selling activities
• Arranging and chairing occupier meetings and occupier liaison meetings on a regular basis
• Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed within 5 working days and carrying out all actions arising
• Take appropriate action for all forthcoming diary / lease events
• Identify opportunities for providing additional services to clients and put proposals to line manager
• Review tenant applications and prepare client recommendations for approval by line manager
• Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual
• Explore opportunities for new business generation and be an effective presenter

Person Specification/Requirements

• Preferably RICS qualified
• Experienced in people management
• Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
• Able to build and maintain colleague and client relationships
• Understand and grow knowledge of a client’s investment objectives
• Able to recognise opportunities for selling additional services to clients
• Able to build and maintain tenant / customer relationships
• Understand the principles of lease structure and be able to read and understand a lease
• Understand the principles of turnover rent and able to read and understand a turnover rent clauses
• Be able to apply legal principles of tenant applications for consent and the processes to be followed
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
• Understand VAT, banking and credit control methods
• Understand and apply all CBRE procedures relating to work activities
• Able to use IT software such as Word, Excel and other databases
• Understand and use industry / CBRE specific IT applications
• Able to contribute to team and department business plans
• Able to delegate, supervise and develop junior team members
• Able to work as part of a team, supporting other team members and recognising the work of others
• Build and maintain relationships with other parts of the wider CBRE service lines
• Excellent interpersonal skills
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Maintains a positive attitude towards routine tasks and workload
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Sociable and outgoing
• Flexible approach to work
• Understands and appreciates the importance of using discretion

This position is full time, permanent with hybrid working in Birmingham.

If this role sounds of interest, please send a copy of your CV to Richard Williams at SpenceLooker Recruitment - richard@spencelooker.co.uk or call on 07703 259479.